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Teachers and Alumni

Elena Bolshakova

Event Management, Facilities Management teacher

Education & training:

September 1994 ­-  June 2000

St­Petersburg State University, Linguistic Department

Qualification: High Education

Diploma: teacher of Russian and English languages

December 2004 Management and Development of Human resources (EDEXCEL,

BTEC Advanced Professional Award).

 

Employment:

October 2013 till present

Astoria Hotel by Roccoforte / Angleterre Hotel

Position – Food and Beverage Marketing Manager

Responsibilities: Sales & Marketing in FB department

Creating USP (unique sailing point)

Providing product on a market

Annual FB marketing & Promotional plan (with costs)

SWOT analysis of venues

Market researching

Loyalty program

Creating & achievement of sales targets

Attracting an audience – creating databases

PR and Sales actions

Working with media

Creating FB & BQ kits

Working with social media, creating and providing web­pages and groups in social webs.

 

July 2012 till -  October 2013

Grand Hotel Europe

Position – Food and Beverage Manager

Responsibilities – to manage FB department in Grand Hotel Europe.

Organization of planning ­

Marketing & promotions plan.

Budgeting & forecasting

Create new concepts of events and special offers.

Creating training and development programs for staff.

Statement of the service, SOP creating, corresponds to the level of the company, conducting trainings.

Attracting new customers, creating guests' database and loyalty programs.

Development of the menu with Chef, the approval of wine lists, supplier management, development and achievement of the budget.

Monitoring of financial discipline.

 

May 2008 -  July 2012

Sokotel LLC, Sokos Hotel “Palace Bridge”(5*), Saint­Petersburg

Position: F&B manager

Responsibilities: to manage F&B department.

Opening restaurants, recruitment, team building, setting service standards

development, according to the level of the company, conducting trainings.

Development of the menu with the chef, the approval of wine lists, supplier management, development and achievement of the budget.

Effective using of human resources at minimal cost.

Development and implementation of special projects.

Personal projects ­ the restaurant Portofino (opening ­ August 2008)

Cafe Winter Garden, Room service,

Breakfast (Breakfast)

Department of conference and banquet facilities (Meetings & Events)

 

November 2001 -  May 2008

Corinthia Hotels International, Nevsky Palace Hotel (5*), St­Petersburg

Position: assistant restaurant manager in F/B department.

Responsibilities: to manage F&B outlets.

Skills: Good restaurants skills, strong organizational skills, ability to open new outlets and projects, customer­oriented, team player, ability to work with hotel’s programs, ability to create new promotions and offers for making outlets attractive for customers.

Training Activity: Experienced trainer

Owner of training programs in F&B area:

FB operations (theory and practice) – Breakfast, a la carte, fine dining restaurants, bars, meetings and events, conferences, private events

Computer literacy: Word, Excel, Internet (advanced user), MS Outlook express

Hotel programs: Opera, Materials Control, POS configuration, Micros

Languages: Native Russian, English (Advanced)