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Teachers and Alumni

Albina Ubyykon

Deputy Head of Hotel & Tourism Studies

Work experience

December 2012 — till now  Swissam Hospitality Business School (swissam.ru)

Opera PMS Trainer, Front Office Management Lecturer

Providing Opera/Fidelio trainings including course development as part of Front Office Management course (in accordance with IMI Hospitality School Switzerland standards); Front Office Management course development

 

November 2010 — April 2014 Park Inn Pulkovskaya Hotel (841 rooms)

Front Office Manager

Responsible for the management of all operations and employees within the Front Office Department
TASKS:
- Securing implementing operation of Front Office and Night Auditing according to brand standards 
- Secure accurate check in and check out procedures 
- Secure the highest standards in friendly and efficient staff 
- Maximum yield in close co-operation with other departments 
- Recruitment, selection and training of staff 
- Control and supervision of direct Opera billing procedures 
- Setting and fine-tuning of Front Office procedures
- Ensuring ideal inventory levels at all times and correct price positioning

ACHIEVEMENTS: Restructured Front Office department operationally, created and developed staff on call initiative and trainee's project. 
Participated in the reconstruction of rooms (565 rooms renovated). 
Improved climate analysis score within FO department in 2012, lowest turnover for the past 6 years
Budget preparation, implementation of the cost control system

 

September 2009 — November 2010 Park Inn Pulkovskaya Hotel (841 rooms)

Front Office Supervisor

RESPONSIBLE FOR: Operations in Front Office

ACHIEVEMENTS: Conducted a team of highly motivated and responsible individuals
Provided training to new staff ensuring consistency in service delivery while recognising learning styles of each individual.
Recruited, trained, led and motivated personnel with diverse skills and experience for different functions.
 

Task Force Team Member (Park Inn Airport Sheremetyevo, Moscow)

 

March 2008 — September 2009 Radisson SAS Don Hotel (81 rooms)

Front Office Supervisor

RESPONSIBLE FOR: Hiring new staff members, trainings in Front Office operations, Corporate standards 
ACHIEVEMENTS: Participated in the successful opening of Radisson SAS Don Hotel. 
Supervised employees within all departments making sure correct procedures and standards of service are met.
Provided training to new staff ensuring consistency in service delivery 
Delivered customer service excellence through friendly and professional manner.

Education

Basic

  • 2004 — Rostov Teachers Training College  (Rostov-on-Don), German and English Teacher, Diploma
  • 2007 — The South Federal University (Rostov-on-Don), Intercultural Communication, Degree

 

Advanced trainings/courses

  • 2008 — Basic Revenue Management, The Rezidor Hotel Group, Sertificate
  • 2010 — On the Job Skills Training, The Rezidor Hotel Group, Sertificate
  • 2010 — Task Force at the Park Inn Sheremetyevo Airport, Moscow, The RHG
  • 2011 — HOTS, The Rezidor Hotel Group, Sertificate
  • 2011 — Yes I Can! Trainer, The Rezidor Hotel Group, Sertificate
  • 2011 — Accounting for Hospitality Managers, The RHG, Certificate
  • 2012 - Task Force at the Park Inn by Radisson Roza Khutor, Sochi,

      The Rezidor Hotel Group

  • 2012 – HK and FO internship at the Park Inn Alexanderplatz, Berlin, The Rezidor Hotel Group
  • 2013 - Hospitality Management, Manchester University, Certificate
  • 2013 – Introduction to Operations Management, Penn, Univercity of Pennsylvania, on-line course