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The short list of must-read books for hotel professionals.

Recommendations by CEO & Academic Dean Kostas Sillignakis


7 EASY ways to show your employees you care! A booklet for hotel managers and others by Jokima Hiller

Employees are vital to the success of any business, but feeling unappreciated is the biggest reason why employees bolt. Recruitment costs are rising and are likely to do so for the foreseeable future, so you need to learn how to care for your employees as a manager. This book will teach you how to connect with your team and exhibit thoughtfulness and compassion in seven easy ways based on real-life experiences.

A wealth of insight: The World’s Best Luxury Hoteliers on Leadership, Management, and the Future of 5-Star Hospitality by Rahim B. Kanani

A journalist who regularly interviews high-profile executives, entrepreneurs, and hoteliers for major media, Kanani spoke with over thirty-five of the world’s best luxury hoteliers to gather material for this book.

A Wealth of Insight is composed of executive profiles of each of these top-tier hoteliers, with real-life examples of what it takes to run a luxury hotel business in today’s modern world. With insights into staff recruiting, hotel marketing, technology, branding, personalization, the most significant trends shaping the sector, and more, this book is without a doubt a must-read for all aspiring and established luxury hotel owners, managers, and marketers.

100 tips for hoteliers: What Every Successful Hotel Professional Needs to Know and Do by Peter Vension

This is a no-nonsense book and already known as a must-read among industry professionals. In fact, it’s even a bestseller. The forward alone will convince you to read it.

Venison has lived a colorful life with over three decades of experience in the hotel business. Starting off in his teenage years, almost by accident, he entered into a hospitality school. Soon after, he began working his way from the bottom up and went on to lead some of the most prestigious companies in the business. He combines this experience with his avid travels and provides a robust set of tips and ideas for any hotelier to take and adapt to their own space.

Be Our Guest: Perfecting the Art of Customer Care by Theodore Kinni

This book gives you a peek at Disney’s approach to customer service, which involves “exceeding expectations” rather than just seeking to meet them. Be Our Guest tells you how to go above and beyond, and what kind of impact that can have on your business.

The new Gold Standart by Joseph A. Michelli

When it comes to delivering stellar customer service, no one does it better than the Ritz-Carlton. Guests sing the hotel’s praises, and they keep coming back, generating a strong word-of-mouth that has permeated many other industries.

Leadership is exactly what this book is about. With exceptional leadership, everything else, including remarkable service, falls into place. This book is as much about empowering employees as it is about leaving guests feeling special. And it’s also about delivering on an enduring promise, which leads to a self-perpetuating and highly recognizable hotel brand.

The heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon

There’s one surefire way to improve if you’re in any industry, and it’s ridiculously simple: find out what successful people are doing, and then copy their example.

This book gives you insight into what successful hotel managers are doing that you may not be doing.

With this book, you can learn from leaders at Ritz-Carlton, Four Seasons, and Virgin Hotels — brands that have certainly made their mark on the hotel industry.